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Nicherons International Inc

Everything  Over IP 

** SPECIALIST **

In business class phone systems & VoIP products

Catering to SOHO, Small and Medium sized businesses

 
 

SpoTel ip PBX Phone System



System Features
Auto-Attendant
Outlook Integration
Voicemail
Voicemail-to-Email
Hot Desk
Music on Hold (Unlimited Playlists)
Scheduler 
Night Mode
Custom CTI (AGI)
Analog & IP Phones
Ring-all (Blast Group)
Call Forwarding
Name Directory
DIDs
Unlimited VoIP Accounts
PSTN Fallback
Telecommuters
Branch Office Support
Web Control Panel
Powerful Reporting
Hands Free Auto Phone Provisioning
Fax Support
PRI Detection
E1/T1 Support
Live Backup Server
Conference Bridges
Extension Groups
Routing by DIDs
Paging / Zone Paging
Intercom / Zone Intercom
Voicemail Groups
Advanced Call Forwarding
Call Return
Call Out
Report Exporting (.csv)
Custom Caller IDs
IVR Authentication
SMS/Pager Voicemail Notify
Upload Voice Prompts
Alerts & Notifications
Trunks Status Pages
Real-Time System Rsource Graphs
FollowMe
Call Screening
Music-on-Hold (Unlimited)
Historical System Resource Graphs
Unlimited Call Queues
Full Featured A.C.D.
Skills-based Routing
Graphical Queue Reports
Barge Report
Agent Call Recording
Agent Variable Log-off
Agents on Cell Phones
Agents Shared across Sites
Real-time Queue Stats
Drag & Drop Call Control
Color-Coded Call Status
Transfer to Voicemail
Extension Sorting - name, number, status
Enterprise Instant Messaging
Instant Messaging Chat History
Outlook Integration
Presence Management
Click-to-Call Mobile Phones
Click-to-Email
Desktop Alerts
Interactive Desktop Alerts
On-the-Fly Recording
Group & User Permissions
Extension Grouping
Extension Search
Extension Search - QuickMenu
Shortcuts (Hotkeys)
Queue Status
Agent Login/Logout
Call Barging (active)
Call Monitoring (passive)
Web Access to Recordings
Advanced CRM Integration


Livehelp


Series HP7

Series DR7 


are one of the most user friendly, cost afordable PBX hybrid Phone Systems offered on today's market. It gives enterprise level communications capabilities to even the smallest business. Complete unified communications.
Discover all the HP7/DR7 can do for you today! From unlimited voicemail accounts to unlimited conference bridges without forgeting unlimited queues, the HP7/DR7 will not fail to amaze you.
The HP7/DR7 are one of the most reliable systems our on the market. All units come with one  year warranty on parts and labour and one year of technical support. We stand strong behind our product and promess outstanding service on even the smallest of our units. When you buy a HP7/DR7, you buy the Nicherons SpotTel name and seal.
Also backed by a 30 day money back guarantee, the HP7/DR7 is certain to be your next system.
The HP7/DR7 is a hybrid, meaning it works with analog phone line, VoiP lines and now even SKYPE trunk. By using VoiP, many customers manage to reduce their communications costs by significative percentages. Customers have also found interesting savings in linking their offices through VoiP to save on interbranch communications.


Here is a more complete list ofthe HP7/DR7's features:

Auto Attendant
The HP7/DR7 Auto-Attendant lets callers "Press 1 for Support" or "Press 2 for Sales." The Auto-Attendant (IVR- Interative Voice Recroding) feature is easy to use and powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.
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Outlook Integration
  • Inbound Calling: When your phone rings, the Caller ID will be analyzed against your Outlook contacts. If a match is found you will see the person's name pop-up!
  • Call from your inbox: Right-click on a contact or email message to call. Your phone rings and you're connected
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Voicemail HP7/DR7 offers four easy ways to retrieve messages:
  • Press a single button on your office phone.
  • Dial in remotely from any outside phone.
  • Receive attached .wav files in your email.
  • Listen via your Web control panel.
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Voicemail-to-Email
Receive your voicemails as emails! HP7/DR7 comes pre-configured to send each employee an email whenever they get a voicemail. You can even have the audio attched to your email so that you can listen to the voicemail right from your Inbox.
No POP3, SMTP, IMAP, or Exchange configuration required!
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Hot Desk
Have more agents than you do desks and phones? No problem! With HUD Agent, queue calls can be received on the phone that you are logged into.
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Music on Hold (Unlimited Playlists)
Music-on-Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. HP7/DR7 Standard Edition comes with unlimited playlists, giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions to new customers, up sell current customers, or assuage angry customers calling your support team.
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Scheduler
Want to play different messages to callers at different times of the day? Want an entirely different Call Menu on weekends, with different options for your callers to choose from? Use HP7/DR7's intuitive Scheduler to create and apply schedules that will make your phone system work for you - even when you have gone home for the day!
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Night Mode
Have a small office that opens when your first employee arrives and closes when your last employee leaves? Night mode is a feature for companies that want to turn on their phone system in the morning with a few key presses and put it to night mode and the end of the day with a few key presses or setup a speed dial button on your phones for one-touch switching of mode.
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Custom CTI (AGI)
On the surface, HP7/DR7 is the world's easiest to use enterprise PBX. Under the hood, it can do all sorts of custom things such as database dips, CTI integration, Internet look-ups (RSS feeds), text-to-speech, and more.
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Analog & IP Phones HP7/DR7 is one of the most flexible phone systems on the market today, supporting all analog phones and numerous IP phones such as Cisco, Polycom, Aastra, SwissVoice, and Snom. HP7/DR7 supports MWI (message waiting indicator) on all IP Phones and utilizes stutter-tone on analog phones to indicate voicemail waiting. Analog phones support multiple call appearances via call-waiting flash-hook.
For the best support and integration, use our .
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Ring-all (Blast Group)
A Blast Group takes one inbound call and rings all phones; the first to pick up gets the call. This feature, on other phone systems, is sometimes called "Simultaneous Ring".
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Call Forwarding
Users can employ their personal Web Control Panel to enable call forwarding to either an internal extension or to an external number.
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Name Directory HP7/DR7 comes pre-configured with a professional "spell-by-name" directory. Callers are simply prompted to "spell the first three letters of the party's first or last name." They are then automatically connected to the requested extension.
Don't want to be in the Name Directory? No problem. The HP7/DR7 administrator can easily exclude certain extensions from the Name Directory.
Linked Servers (e.g. branch offices) now have linked Name Directories too!
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DIDs
Have more employees than phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee.
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Unlimited VoIP Accounts HP7/DR7 comes VoIP-ready with unlimited VoIP provider accounts for all editions (NEW!). With a couple clicks of the mouse, you can connect HP7/DR7 to your favorite VoIP Providers (SIP or IAX) and configure VoIP for inter-office and intra-office calls while keeping regular calls going out over POTS/PSTN.
We recommend using VoIP for free inner and intra-office calling, and perhaps to save on international calling, but to stick with PSTN if you can afford to. However, if you are going to use VoIP as your primary provider, we highly recommend:
1. A dedicated broadband connection just for VoIP
2. A segmented LAN (different network for phones and PCs).
3. A high quality VoIP Provider.
4. QOS on every part of your LAN and WAN.
5. Do not use GSM as it tends to sound poor.
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PSTN Fallback HP7/DR7 offers VoIP-users a PSTN back-up in case of an Internet service interruption. Virtual PBX products offer no PSTN back-up, so, if your Internet service goes down (there is no 100% guaranteed up-time), your business telephone line goes down with it which is unacceptable in a dynamic business environment.
PSTN-Fallback is automatic. HP7/DR7 detects poor (or zero) Internet quality and immediately steps your system into PSTN mode.
Note: HP7/DR7 runs in PSTN-only mode if desired. No VoIP required!
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Telecoummuter
Telecommuting is the way of the future proven to increase employee satisfaction and effectiveness. You'll be glad to know that HP7/DR7 was built with telecommuting in mind. In fact, the telecommuting technology in HP7/DR7 is so innovative and effective that it is patent-pending. With an IP phone (or softphone), employees can keep their extension number as they travel outside the office or between offices. No configuration changes required.
You'll never again have to leave the message, "I am out of the office today." From your home, a hotel, or even your cell phone you'll be able to answer your extension as if you were still glued to your cubicle!
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Branch Office Support
Deploy a low-cost HP7/DR7 server in each office. Then, with a few clicks in your control panel, link your servers to take advantage of the following features:
  • Free office-to-office calling via VoIP.
  • Call forwarding to any extension in your linked HP7/DR7 server network
  • Converged Name Directories (spell-by-name)
  • Converged Internal Employee Directories
  • Shared agents and queues (Call Center Edition only)
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Web Control Panel
Our award-winning Web interface comes in two flavors:
  • An admin panel for administrators -- manage all aspects of SpoTel remotely.
  • A user panel for employees -- allowing them to manage their personal configurations (such as listen to voicemail, click to call people back, enable call forwarding, etc.) from anywhere in the world.
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Powerful Reporting
From the SpoTel Web Admin Panel, you can analyze real-time call logs for all extensions using powerful search and filter parameters. SpoTel also provides real-time billing (available for those who use our VoIP network) so that, at any time, customers can see a snapshot of how much they are spending company-wide on telephone calls.
From the SpoTel Web User Panel, individual users can look at their call logs and return calls with the click of a mouse!
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Hands Free Auto Phone Provisioning
Just by connecting your phones to your network, extensions will be created, configuration files for your phones generated and your phones automatically assigned to the new extensions! Hands free phone auto-provisioning is supported on all supported Aastra models and Polycom models with firmware 2.2 and above.
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Fax Support 
The SpoTel now supports faxing! Built-in fax server to receive faxes, which can be converted into softcopy without the need of phsyical fax machine. Whether you have a dedicated analog line for your faxes or a PRI, use the web-based Control Panel to assign a phone number to it in just a few clicks.
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PRI Detection
We now have auto-detection and auto-configuration of Sangoma BRI cards. That means when you put a BRI card in your system and scan for new cards, the BRI will be auto-configured and in most cases be ready to use.
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E1/T1 Support
As well as auto-detection of Analog and Digital PRI cards, SpoTel  now features the ability to support E1 or T1 circuits. This now allows many people in other countries to utilize higher end phone circuits with SpoTel.
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Live Backup Server
When you need fast and simple redundancy LBS can help save the day. By using LBS you can have a complete hot spare system online and with just a few seconds of configuration in the SpoTel control panel you can easily switch over to the backup machine.
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Conference Bridges
Conference bridges were once thought to be unaffordable for many companies, but SpoTel comes pre-configured with conference bridges for free! A SpoTel conference bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.
Using HUD you can even, at a glance, see who in your company is speaking on a conference bridge!
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Extension Groups
Your organization may not be flat - meaning that some employees have communication responsibilities that others do not. SpoTel includes a powerful "groups" feature that allows you to build extension groups and assign permissions to those groups.
Examples of SpoTel permissions are:
  • Zone Paging/Intercom
  • ACD - Record other's queue calls
  • ACD - View queue reports
  • ACD - Agent login / logout
  • Call Forwarding
  • Check Voicemail
  • Dozens more!
SpoTel EE and SpoTel CCE include "group permissions" with HUD Pro, enabling over a dozen additional HUD-specific "permissions", such as:
  • Barge
  • Call Privacy (who's talking to who)
  • Block call "stealing"
  • Record my calls
  • Many more
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Routing by DIDs
Your business may have several numbers for different departments. With SpoTel's ability to route by DIDs, you can direct calls to a different call menu based on the inbound number.
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Paging / Zone Paging
Want to page everyone in the whole company or just a certain set of employees? Simply build a "group", assign that group an extension number and begin paging them!
Note: Cisco phones cannot receive pages.
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Intercom / Zone Intercom
Many telephony products offer an intercom feature, but do you know of any that offer Zone Intercom? SpoTel does! With SpoTel you can dial a zone to setup an ad-hoc conference with everyone in that zone!
Note: Cisco phones cannot receive pages.
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Voicemail Groups
Want to send a voice message to multiple people? Use the Voicemail Group feature to easily build groups (such as your sales team). Then dial the number of your group, just as you would normally dial an extension, and leave a message. Seconds later, everyone in the group gets your new message!
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Advanced Call Forwarding
With a few clicks of your mouse you can forward an extension to another extension, a cell phone, or even to another part of your Auto-Attendant. This let's you build very creative IVR trees to meet the needs of your business.
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Call Return
When listening to their voicemail, your employees will be able to press a key to call the person back. You can enable or disable this feature on a per-employee basis.
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Call Out
When accessing SpoTel's voicemail system, your employees will be able to make an outgoing call. This can be a great toll-saver, allowing "billable" calls to be kept within your domain. You can enable or disable this feature on a per-employee basis.
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Report Exporting (.csv)
Extend SpoTel's powerful reporting engine by creating .csv files that you can import into applications such as Excel and Access.
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Custom Caller IDs
SpoTel lets you customize the inbound Caller ID name/number for each department and it lets you change your outbound Caller ID on a per-extension basis, allowing you to block, reveal, or change the Caller ID of every extension in your office! Note: SpoTel cannot change your outbound Caller ID if you are using POTS lines. For 911 reasons, POTS outbound Caller IDs are always controlled by your carrier.
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IVR Authentication
With a click of the mouse, you can password-protect any part of your Auto-attendant. Use this feature to protect your Conference Bridge or your priority queues.
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SMS/Pager Voicemail Notify
This feature gives you the ability to enter an SMS or Pager email address in order to receive voicemail notifications on that device. These notifications are short and do not include the actual audio attachments. This feature can be used in conjunction with the Voicemail-to-Email feature. Thus you can receive email alerts (including optional audio attachments) at one email address and simultaneously receive SMS/pager notifications at another address.
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Upload Voice Prompts
This feature gives you the ability to upload highly professional pre-recorded voice prompts when simple recordings from your phone just won't do.
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Alerts & Notifications
Administrative alerts and notifications allow administrators to set desired operating thresholds for a SpoTel deployment. If the system operates outside of these thresholds, the administrator is instantly notified.
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Trunks Status Pages
View the real-time status of trunks in the administration control panel to ensure that your digital and analog PSTN interfaces are operating correctly. Here you can quickly see whether your cards are connected, determine whether they have alarms, view the PRI status, and more.
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Real-Time System Resource Graphs
SpoTel offers highly detailed graphs of system resources (CPU, RAM, HD, Swap), server activity (Calls, Recordings, Conferences), and network activity (upstream, downstream).
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Follow Me
Allow callers to find you wherever you are: on your cell phone, at home, or at a branch office based on rules you create. Make FindMe work for you with various features such as: a scheduler, simultaneous ringing, and privileged lists. Our new FollowMe feature is even smart enough to sense when you have walked away from your desk and thereby ring you on your cell phone. Not only can this be used for individual extensions, its also a way to create small rings groups. This can be used, for example, to have a secretarys phone ring at the same time as the boss phone.
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Call Screening
Call screening allows you to talk to who you want, when you want. When you enable FollowMe on your extension, optionally use call screening to screen the calls that are forwarded to your mobile, home, or other phone numbers. Before the call is forwarded, the voice prompt will ask the caller to record their name, and that recording will be played to you before you accept the incoming call. SpoTel takes call screening to the next level!
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Music-on-Hold (Unlimited)
Music-on-Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. SpoTel comes with unlimited playlists, giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions to new customers, up sell current customers, or assuage angry customers calling your support team.
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Historical System Resource Graphs
SpoTel EE and CCE offer advanced resource graphs for administrators. They can see system resources, server activity, and network activity, both in real-time and in precise 5-minute historical snapshots.
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Unlimited Call Queues
Each queue comes with a variety of options:
  • Personalized audio announcements give your queue a professional sound.
  • "Hold Time" announcement frequency customization allows you to tailor your callers' on-hold experiences.
  • User/Agent priorities allow for more effective call routing.
  • Hold time limits ensure that callers do not remain in your queue for extended periods.
  • Caller limits keep queue call volumes within manageable levels.
  • The ability to set the length of time after fielding a call before the same agent is called again improves agent productivity.
  • Much much more!
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Full Featured A.C.D.
A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many different ways to facilitate your unique business needs:
  • Ring all - 1st to pickup gets the call.
  • Ring one person at a time in order.
  • Ring in order, with memory.
  • Ring who was least recently called.
  • Ring who has the fewest calls.
  • Ring a random person.
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Skills-based Routing
Assign each agent a priority and your queue will distribute calls to them accordingly. This means you can pass more leads to your star-closer, or pass fewer leads to your underperformers. SpoTel offers an additional layer of prioritization based on agent order. This means similarly skilled agents can receive calls in an ordered, round-robin fashion.
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Graphical Queue Reports
View graphical reports on every detail of your queues such as: abandoned calls, completed calls, hold time, average call length, agent productivity, and much more. Also view graphs of call volume and call completion by day, weekday, or even hourly averages. These averaged reports are great tools that allow you to better predict optimal call center staffing levels!
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Barge Report
With the ability to barge calls using HUD Agent, your call center manager can now run reports on these barged calls from the CDR Reports page.
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Agent Call Recording
Record your agents' calls -- automatically. Schedule up to 50 calls per agent. Call recordings capture agent name, agent extension, date, time, Caller ID, DNIS and file size. Using the Web-based interface, you can then listen to calls through your computer speakers or download them to your local drive.
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Agent Variable Log-off
Want your agents to be automatically logged out of their queues upon missed calls? Well, you can now decide, on a per-agent basis, how many calls that agent can miss before he or she is logged out.
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Agents on Cell Phones
Remote agents on cell phones or analog home phones can now seamlessly participate in your queues. This means that callers will never know if the answering agent is on an IP phone in your office or on a mobile phone in another part of the world!
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Agents Shared across Sites
Have a Call Center that spans multiple offices? With SpoTel's Linked Server Software and SpoTel CCE, you can have agents across several branch offices participate in the same queue.
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Real-time Queue Stats
Want to know how many callers are in your queues? Need to know which agents are logged in? Need to know which of your agents is already on a call? The SpoTel Web-based control panel answers all of these questions, helping you to manage your queues with real time stats.
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Drag & Drop Call Control
Quickly and easily drag and drop calls; between extensions, on-hold, a mobile phone, the call parking area, or a voicemail box all without having to touch your desktop phone! HUD also allows you to select a number in any file or application and call instantly!
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Color-Coded Call Status
HUD color-codes all calls allowing you to observe the presence of your employees in real-time:
  • Green - Inbound/outbound call
  • Orange - Queue call
  • Purple - Intraoffice call
  • Blue - Ringing call
  • Maroon - Conference Bridge
  • Grey - Unregistered
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Transfer to Voicemail
With a simple click of the mouse, transfer an incoming call to your voicemail, or drag the call to someone else's voicemail.
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Extension Sorting - name, number, status
Need to know quickly which employees are on the phone? HUD sorts your extensions in "continuous" mode, so you can always have your active callers at the top of the list. It's perfect for managers who need visibility into employee activity levels.
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Enterprise Instant Messaging
Employees can send instant messages over your own private chat network. This feature will be particularly appreciated by companies that have turned off external chat facilities for productivity reasons and by call centers that want to text-whisper to agents who are on the phone.
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Instant Messaging Chat History
What did she say again? With HUD's IM chat history, employees will always have a record of their interoffice communications.
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Outlook Integration
Right-click on a contact or on an email message to call the associated phone number. Your phone rings and you're connected! What could be easier? Not only that, but HUD matches inbound Caller IDs with your personal or company address book and alerts you via a desktop alert!
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Presence Management
With the ability to see other employees on your SpoTel system and view their color-coded call state, you'll spend less time tracking people down and leaving voicemail messages.
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Click-to-Call Mobile Phones
Simply click the emsil icon to send an email to any employee in your company. The address will be pulled from your SpoTe phone directory.
Clik the mobile phone icon to instantly call any employee on their celluar phone. The phone nubmer to be dialed is pulled from your SpoTel phone directory.
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Click-to-Email
Simply click the email icon to send an email to any employee in your company. The address will be pulled from your SpoTel company directory.
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Desktop Alerts
When your extension rings, an optional desktop alert displays, informing you of the call and its Caller ID. These alerts also show the names of people calling your extension for Caller IDs stored in your Outlook contact database. You can also display this alert when making outbound calls.
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Interactive Desktop Alerts
Interactive desktop alerts, like basic desktop alerts, provide information relating to inbound or outbound calls. Unlike basic alerts, interactive alerts allow you to disconnect calls, call mobile phones, initiate call recording, query Web-based applications with the Web Launcher, initiate chats, send e-mails, and manage Outlook contacts directly from the desktop alert.
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On-the-Fly Recording
HUD with SpoTel CCE provides your employees with the ability to record their own calls with the press of a button. With SpoTel CCE, supervisors can also copy agents' recordings, capturing the agent name, agent extension, date, time and file size in the process.
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Group & User Permissions
With SpoTel EE and SpoTel CCE group and user permissions, administrators can decide who has access to HUD features and who does not.
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Extension Grouping
Optimize efficiency by organizing your display into departmental groupings that mimic the way you operate. Simply build a group and start dragging extensions into it.
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Extension Search
HUD's Extension Search facility allows employees to search for and find co-workers quickly so they can view their colleague's status and initiate communications.
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Extension Search - QuickMenu
After using Extension Search, an optional QuickMenu can appear to allow users to employ number keys, arrow keys, or their mouse to call or chat. When used in conjunction with Shortcuts, this feature makes HUD use fast! Very fast!
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Shortcuts (Hotkeys)
HUD supports shortcuts that allow employees to search, chat, and call other employees quickly and easily. Now, finding fellow employees is as easy as Ctrl+Shift+F.
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Queue Status

Managers can see which agents are logged into and out of their queues.
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Agent Login/Logout
Agents can view their own login/logout status and log themselves into and out of their queues. Managers can also log agents in and out with a click of the mouse.
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Call Barging (active)
HUD provides supervisors with the ability to actively listen to any inbound or outbound call. It also comes with an extensive permission system, so you can grant a specific group the ability to barge another specific group.
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Call Monitoring (passive)
HUD provides supervisors with the ability to passively monitor any inbound or outbound call. It also comes with an extensive permission system, so you can grant a specific group the ability to barge or monitor another specific group.
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Web Access to Recordings
SpoTel CCE's powerful web-based control panel gives every employee easy access to their call recodings made with HUD.
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Advanced CRM Integration
HUD can optionally launch a Web browser and direct it to a custom URL when your extension rings, which is perfect for looking up inbound callers in your favorite Web-based CRM package or even just Googling callers for fun!

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