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Nicherons International Inc

Everything  Over IP 


In business class phone systems & VoIP products

Catering to SOHO, Small and Medium sized businesses


FAQ- What is IVR / Auto Attendant?

Interactive Voice Response or IVR is a telephone technology that communicates with a caller through configurable voice menus and data in real time. In an IVR system, callers are given the choice to select options by pressing digits.

IVR systems can normally handle and service high volumes of phone calls. With an Interactive Voice Response system, businesses can reduce costs and improve customers’ experience as Interactive Voice Response systems allow callers to get information they need 24 hours a day without the need of costly human agents.

Some IVR applications include telephone banking, flight-scheduling information and tele-voting.

Auto-attendant (or automated attendant) is another term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant.

If a user is not available, the auto-attendant directs callers to the appropriate voice mailbox of the user to leave a voicemail message.

Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone calls procedure.

SpoTel  Phone System has a built-in IVR that is designed to boost the competence of any business by increasing flexibility, simplifying processes and reducing costs, at the same time as improving customer satisfaction.